Shipping policy
Aurevia Shipping Policy
Thank you for shopping with Aurevia. We are committed to delivering your order with care and in a timely manner.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times We ship internationally from our supplier warehouses. Estimated delivery times are:
- Kenya & East Africa: 7–15 business days
- Rest of Africa: 10–20 business days
- International: 14–30 business days
Delivery times may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — check our store for current offers.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at [your contact email] and we will investigate promptly.